Returns & Exchanges

At Sans, we want you to feel completely at home with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. We are dedicated to ensuring your living space is perfect, providing seamless exchanges or full refunds if a product doesn't meet your expectations.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original boxes with all protective inserts to ensure they remain safe during transit back to our warehouse.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.